Struggling to choose among the top telehealth companies? Learn the most important factors to consider when looking for a telehealth service provider for you and your family.
9 Things to Consider When Looking for Telehealth Companies
1. The Language They Speak
The very first factor you need to consider is what language the telehealth specialists speak. Look for professionals that speak the same language as you do.
For example, if your mother tongue is English, then look for telehealth apps in the same language.
This step comes even before you start digging into a company’s history and background. All the certifications and awards in the world won’t mean much if there’s a language barrier between you and your doctor.
2. Service Fees
One of the biggest advantages of telehealth services is they’re considerably cheaper than having to visit a hospital or clinic. If the specialist you want to work with charges insanely high fees, you might want to look at other options.
To begin, you need to set a budget plan.
Calculate how much you spend when going to the doctors. This includes the money you use on transportation, food, and medical services, among others.
Next, once you’ve reached an amount, it’s time to compare them with the telehealth apps you’re choosing from. For example, if the total comes to $100, then you should look for apps that’ll allow you to spend less than that.
3. Mode of Communication
After narrowing down the list of telehealth companies you want to work with, it’s time to check out their apps.
See how their programs work and what modes of communication they prefer. As much as possible, you should go with apps with a user-friendly interface.
Also, do a trial run of their apps and programs. Check if any bugs, defects, or problems would hinder the company’s ability to provide services to their clients.
Tip: If you plan to sign your relatives up for telehealth or telemedicine services as well, make sure they won’t have a problem using the apps your specialist offers.
4. Field of Specialization
What’s the main reason why you’re looking for a telehealth service provider? You should have a clear goal in mind if you want to get the most out of the specialist that you hire.
List your main concerns and look for telehealth companies that cater to them. Check out the programs they offer and see if they align with your needs.
For example, if you’re having problems with your mental health, then look for a professional that specializes in providing mental health services. On the other hand, if you want to learn more about hospital administration, then you need pros that provide training and education on these subject matters.
5. Resources Available
When looking for telehealth programs, you should choose one that not only caters to your current needs but one that can address your future demands as well. Remember, you’re looking for a long-term partner to assist with all your medical service needs.
A good way to gauge if a brand can keep up with you in the future is to check their available resources. They should have the tools, equipment, and know-how necessary to scale your current program to the next level.
Also, you can browse through their customer’s reviews. If they don’t have any clients that last more than a few months, take it as a red flag and check your other options.
6. License and Certification
Some clients are tempted to work with unlicensed and unregistered telehealth brands to save a few bucks. After all, most of these disreputable institutions draw in clients with extremely cheap rates.
You might be able to get lower fees, but you’ll also be taking on a lot at risk. In fact, you might end up worsening your medical condition, leaking your own confidential data, and wasting your resources.
Choose companies that act in compliance with the standards of the Food and Drug Administration (FDA) and the Health Insurance Portability and Accountability Act (HIPAA).
Note: Gauge how a telehealth brand handles their patients’ information by reading their terms and agreements. It might seem like a hassle, especially since most run for about 10 pages, but doing so is very important if you want to keep your data private.
7. Approachability and Friendliness
Just imagine how big of a headache it’d be if you were stuck with rude, snobbish telehealth specialists. That’s why you need to find professionals you’re comfortable with.
You can generally tell how approachable a team is at the initial consultation. See if they answer all your questions and queries in a polite and friendly manner.
Note: Friendliness and personalized solutions are important but make sure you choose specialists who know how to maintain professional boundaries as well.
8. Availability of Specialists
Choose telehealth companies that respond quickly to calls and queries. If possible, try looking for experts who are available for emergency checkups and consultations 24/7.
It’s also important for telehealth companies to have a reliable customer support system ready to answer their clients’ queries 24/7.
9. Overall Versatility
Look for versatile telehealth companies that have a clear understanding of what you need and know exactly how to achieve your goal. They should be able to deliver unique, personalized solutions tailored to suit your specific needs and demands.
Overall, the most important thing to consider when browsing through telehealth companies is to see which one caters to your needs.
To make things easier, make a checklist consisting of the items listed above and see which brands make the cut. You can also add your personal preferences.
Also, there are dozens of options for you to choose from, so don’t limit yourself to just the largest telehealth companies. Feel free to explore all your options to see which one’s the best.
Have you used the services of a telehealth company? Share your experience with the community in the comments section below!