Notice of Privacy Practices

Effective Date: October 7, 2026

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

This notice describes the privacy practices of the entities participating in the OpenLoop Affiliated Covered Entity (ACE), including OpenLoop Healthcare Partners PC, OpenLoop Healthcare Partners California, PC, and Untitled Health PLLC, whose licensed clinicians provide care to patients who use Liv Health ("we," "us"). For purposes of complying with HIPAA, these entities, which are under common ownership and control, have designated themselves an ACE. ACE participants may share your protected health information (PHI) with each other as needed to carry out treatment, payment, and health care operations. The ACE has designated a single Privacy Officer responsible for HIPAA compliance across all participants.

Liv Health LLC operates the livhealth.com platform and supports your care as a business associate of the ACE, under a written agreement that requires it to protect your information.

If you have questions about this notice, contact us at care@livhealth.com or (888) 828-1820.

Summary

Your rights. You have the right to:

Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communications
Ask us to limit the information we use or share
Get a list of those with whom we've shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated

Your choices. You have some choices in the way we use and share information as we:

Tell family and friends about your care
Provide disaster relief
Market our services or products
Raise funds

Our uses and disclosures. We may use and share your information without your permission as we:

Treat you, including sending prescriptions to pharmacies
Run our organization
Bill for your services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers' compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. You can exercise any right below by emailing care@livhealth.com or calling (888) 828-1820.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete.
We may say "no" to your request, but we will tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, a certain phone number or email address) or to send mail or shipments to a different address.
We will say "yes" to all reasonable requests.

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree, and we may say "no" if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, including with an HSA or FSA card, you can ask us not to share that information with your health insurer for payment or our operations. We will say "yes" unless a law requires us to share it.

Get a list of those with whom we've shared information

You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all disclosures except those about treatment, payment, and health care operations, and certain others (such as any you asked us to make). We will provide one accounting a year for free, but may charge a reasonable, cost-based fee for another within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically. We will provide a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at care@livhealth.com.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations below, tell us and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

Marketing purposes. We will obtain your written HIPAA authorization before using or sharing your health information for marketing, including to promote products or services from Liv or third parties.
Sale of your information.
Psychotherapy notes, except where permitted by law.

In the case of fundraising, we may contact you for fundraising efforts, but you can tell us not to contact you again. Choosing not to receive them will not affect your care.

You can opt out of promotional emails or texts at any time using the unsubscribe link or by replying STOP. Opting out of promotional messages does not stop care-related messages such as appointment, prescription, or shipping updates.

Our Uses and Disclosures

Treat you. We can use your health information and share it with other professionals and pharmacies involved in your care. Example: a Liv clinician reviews your intake and lab results, then sends your prescription to a licensed partner pharmacy that fills and ships it.

Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We may send appointment, refill, and shipping reminders by email or text, or leave voicemail messages. Electronic communications carry a risk of unauthorized access; by giving us your contact information, you acknowledge that risk. We work with vendors (business associates) such as our electronic health record, scheduling, lab, payment, and pharmacy partners, who must protect your information under written agreements. Example: we use your health information to manage your treatment plan and follow-up visits.

We use artificial intelligence (AI) and machine learning tools to analyze health information to improve our services and clinical workflows. These tools are used in compliance with HIPAA and other applicable laws. They do not replace a licensed clinician's judgment or decision-making.

Bill for your services. We can use and share your health information to process payment, including card, HSA, and FSA payments, and, where applicable, to bill health plans or other entities. Example: we provide an itemized receipt so you can submit a claim to your HSA or FSA administrator.

We are allowed or required to share your information in other ways, usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law first. For more information, see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues. We can share health information about you for certain situations, such as:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone's health or safety

Do research. We can use or share your information for health research, subject to the protections the law requires.

Comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.

Respond to organ and tissue donation requests. We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers' compensation, law enforcement, and other government requests. We can use or share health information about you:

For workers' compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Notification will be provided without unreasonable delay, and no later than 60 days after discovery, as required by law.
Where state laws require greater privacy protections than HIPAA, we will follow state law.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by sending written notice to care@livhealth.com.

For more information, see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available on request, on our website at livhealth.com, and in your patient portal.